9i果冻制作厂

That鈥檚 a very important question. Some other important questions about managing your student account might be: What payment plans are available? What is Otterbein鈥檚 refund policy? What happens if I miss a payment? Answers to all of these questions and more can be found below.

You will also find information about Otterbein鈥檚 online bill payment system, ePay, as well as step-by-step instructions on how to use this system to set up a payment plan, authorized users, direct deposit refunds and more.

If you have questions that are not answered in the section, please do not hesitate to contact Otterbein鈥檚 Business Office.

On this page:

When will I receive my bill?

The Office of Student Accounts will email a bill to students and authorized users on the student鈥檚 ePay account approximately six weeks prior to the first day of the term.

When do I pay my bill?

For fall semester, fees and charges are due on Aug. 1. For spring semester, they are due on December 16.

How can I pay my bill?

You can make your payment by:

Mailing a check:
9i果冻制作厂
Controller鈥檚 Office/Accounts Receivable
1 South Grove Street, Westerville, Ohio 43081

Making an online payment: www.otterbein.edu/epay

Making a payment in person with check or cash at the Accounts Receivable Office, 25 W. Home Street, Suite C Westerville, Ohio 43081

What if I miss a payment or cannot pay my bill?

Please note the following policies regarding late payments and delinquent accounts:

• All accounts must be paid in full or enrolled into a payment plan through ePay prior to the published academic calendar term due dates. Failure to do so could result in financial withdrawal. All loans should be applied for prior to July 1 to help ensure the timely receipt. If you have Financial Aid pending prior to the due date, it is recommended that you establish a payment plan through ePay to secure your term registration. Payment plan installments must be paid according to the plan agreement in ePay. Failure to do so would result in a $35 monthly late fee until the account is brought current.
• All accounts must be paid in full or current within their payment plan in order to enroll in succeeding terms (semesters) or to receive copies of certificates, diplomas, and transcripts.
• 9i果冻制作厂reserves the right to recover all costs involved with the collection and/or litigation of delinquent accounts.
• If an account must be sent to collection or litigation due to nonpayment of the outstanding balance, the University reserves the right to demand payment in full for subsequent terms (semesters) of enrollment prior to the beginning of each term.
• The University reserves the right to cancel the registration of any student if their prior term balance remains delinquent prior to the due date of the subsequent term. The University reserves the right to cancel the registration of any student if their current term balance is not paid in full and is not on a payment plan.
• The University reserves the right to demand payment in the form of a certified check, money order, cash or credit cards in the event that one or more checks have been returned unpaid for any reason.

What payment plan options are available?

Payment plans enable you to divide your educational costs into smaller installments. This option requires a $30 per term enrollment fee to participate. Most families opt for a payment plan of four payments per semester. You can set up your payment plan through ePay. Learn more below or at .

What is ePay?

ePay is Otterbein鈥檚 online bill pay system. ePay allows you to:

• pay your bill online using a credit card or electronic check. There is a 2.95 percent convenience fee for payments made by credit card and debit card. To avoid this fee, select 鈥淓lectronic Check鈥� (Checking/Savings) as your source of payment.
• receive e-refunds directly to your bank account.
• view your most recent statement and billing history.
• see current account activity and up-to-date account balance.
• set up authorized users, such as your parents or others, on your account.

Activating your 9i果冻制作厂network account (see 9i果冻制作厂Network Information letter) will automatically generate your ePay account.

How do I log into ePay? (Instructions reflect new system updates)听

For Students

1. Go to听

2. Click Menu and Proceed to O-Zone
3. In My O-Zone, click on the 鈥淏anner鈥� icon
4. Click on 鈥淪tudent鈥�
5. Click 鈥淪tudent Dashboard鈥�
6. Click ePay

How do I review my billing statement in ePay?

1. Log into ePay.
2. Within the home screen, select 鈥淰iew Current Statement鈥� highlighted in blue.
3. Select Term and click Submit.
4. To print, scroll to the bottom of the screen and select 鈥淧rint鈥�.听 You can also change your printer to a PDF if you need to save a copy of your statement to your desktop.听听听听

Please note that there are two available statements in ePay. The 鈥淰iew Current Statement鈥� highlighted in blue is current. The 鈥淰iew Statements鈥� just beneath is your view current statement tab is as of a specific emailed date. We encourage students and authorized users to always look at the blue statement for current information, but the 鈥淰iew Statements鈥� would allow you to compare what changed since your last statement was emailed. Typically, changes are a result of registration changes, payments received, or financial aid.听

How do I make a payment in ePay?

1. Log into ePay.
2. Select I would like to Pay 鈥�. 鈫�
   a) Option 1: Pay 鈥淐urrent Account Balance鈥�
   b) Option 2: Pay 鈥淣ext Installment鈥� (This option is for students who have already established a term payment plan)
   c) Option 3: Pay 鈥淥ther Amount鈥� (This option gives you the ability to type over the current account balance with the amount you wish to pay. This is helpful if you need to split payments between multiple sources.)
3. After you have made your selection, click 鈥淕O!鈥�
4. Review Payment Amount; Continue
5. Select Payment Method; Continue. If you are paying via credit/debit, you will be redirected to 鈥淧aypath鈥� to complete your payment.
6. Continue through steps
7. Agree to Terms and Conditions
8. Submit Payment; Control/P to print a copy of your receipt

A confirmation page with the payment detail will appear after the payment is processed. A confirmation email is sent to the student or authorized user submitting the payment.

How do I set up a payment plan in ePay?

1. Log into ePay
2. Click on the Payment Plan tab at the top
3. Click Enroll Now
4. Select the Term
5. Within the Payment Plan, click 鈥淒etails鈥� to review plan information. To continue with enrollment, click 鈥淪elect鈥�
6. Review installment due dates, amount due, and required down payment. You may also increase your down payment here.
7. Once complete, click 鈥淐ontinue鈥�
8. The next screen will verify your down payment. Click Continue.
9. Select Payment Method and Complete Information
10. Agree to terms of payment, Continue
11. To print your agreement, select Control/P.

An email confirmation will be sent to your email address. You will also be sent a payment plan reminder by email five days before your next installment due date.

What is an authorized user on my account?

An authorized user is any individual a student adds to their ePay account for the purposes of viewing bills and making payments on behalf of the student.

How do I create authorized users on my ePay account?

1. Log into ePay.
2. Click the Authorized Users tab at the top.
3. Fill in the email address of the person to whom you wish to give access.
4. Answer the questions about access.
5. Click Continue.
6. Click I Agree to the Authorization Agreement.
7. Click Continue.

The authorized user will receive an immediate email with login credentials to ePay. I would encourage your authorized user to log into ePay immediately as the emailed temporary password is only valid for 24 hours after set-up. If logging in after this timeline, your authorized user would enter their email at log in and then select 鈥渇orgot password鈥� to retrieve a new password.

What is Otterbein鈥檚 refund policy?

Otterbein鈥檚 refund policy exists for calculating tuition credits due to registration drops or withdrawals.听 Students who drop/withdrawal from the University will receive a prorated credit of educational fees due or paid, according to the refund schedule as published here: www.otterbein.edu/business-affairs/student-business-office.听 Please note that dropped courses for students who remain enrolled for the term are non-refundable after the 100% refund period.听 Room and Board are prorated based on the check-out date, not according to the refund schedule.听

To be entitled to a refund, you must drop/withdraw from your course(s) through self-service Banner.听 For students who have dropped all courses/withdrawing, please see /registrar/ for additional steps you will need to take.听 Non-attendance and/or non-payment of fees does NOT constitute an official withdrawal. Application fees, student life fees, technology fees, laboratory fees, course fees, applied music fees and other similar charges are not refundable after the 100% refund period.听

All financial aid recipients who have withdrawn may be subject to a Title IV recalculation to determine the amount of federal aid a student has earned as of the student鈥檚 withdrawal date. The allocation of funds must follow those outlined by federal regulations. Anyone who has received a Federal Direct Stafford must also complete exit counseling at 听 If a student has been refunded prior to their withdraw date, they may be required to return all or a portion of their refund to Otterbein.听

Credit Card Convenience Fee

9i果冻制作厂has contracted with Touchnet PayPath, a third-party company, to provide credit card processing services for student accounts. Through this new service, a 2.95 percent convenience fee ($3.00 minimum) will be charged to cover the credit card transaction costs assessed by credit card companies. We are working hard to contain our expenses in order to keep the cost of attending 9i果冻制作厂affordable for everyone.

Please note that the convenience fee only applies to student account payments made online via credit/debit card; no fee will be charged for electronic check payments. By selecting electronic check payment online, you will be required to enter your bank account and routing number. Do not enter your debit card number for an electronic check payment as this payment will be rejected.

For more information visit www.otterbein.edu/BusinessOffice. You may also contact the 9i果冻制作厂Business Office at 614-823-1151.

How do I set up bank direct deposit for my refund?

1. Log into ePay.
2. Click on the “Refund” tab at the top.
3. Click on Set Up Account.
4. Fill in the information requested in the form.

If the account credit is the result of a parent plus loan on file, and the parent borrower did not request within the loan application that the refund be given to the student, the credit on the account up to the plus loan disbursement for the term, will be refunded directly to the parent borrower. If the parent borrower is an authorized user in ePay using the same email address as provided on the loan file, the borrower can set up a direct deposit refund under their login credentials to ePay as shown above. The parent borrower must answer all required security questions such as the last four of social security number and date of birth of the parent borrower. These security questions are validated within the loan file. If these questions remain blank, the direct deposit will fail to process. If a direct deposit account is not set up for a parent borrower, a paper check will be mailed home to the address on the loan file.

When a refund has been completed, you will receive an email alert that the University has processed your refund. After receipt of this email, it can take up to two days for bank processing. Please confirm receipt of deposit through your banking institution.

Tuition Insurance

Optional tuition insurance is available through a third party within ePay. Insurance enrollment opens each term as tuition is billed and closes at 11:59 EST the day before the first day of each semester. Insurance plans provide peace of mind by reimbursing the financial losses if a student withdraws at any time during the semester for a covered reason as advised by a licensed medical professional for the covered term, which can include serious injury or illness, chronic illness, or mental -health conditions. For additional information, proceed to . For additional questions, feel free to call Grad Guard customer service at 877-794-6603. If you purchased tuition insurance and need to file a claim, call 800-426-5252.